At Namaste Office, we aim to provide transparent and reliable services for all our customers. Your satisfaction is important to us, and we have created a clear refund and cancellation policy to ensure fairness.
1. Refund Policy for Virtual Office Plans
Advance Payments
Payments for virtual office plans are collected in advance via online payment or bank transfer.
Customer Responsibility
The sole responsibility of providing correct details and obtaining approvals from government authorities rests with you. Namaste Office shall not be liable in case of rejection due to incorrect or incomplete information.
Refund Eligibility
- Before Agreement Signing
- You are eligible for a 100% refund if you raise a cancellation request within 10 days of purchase, provided you have not completed KYC or signed the draft agreement.
- Payment gateway charges and documentation charges are non-refundable in all cases.
- Inactive Applications
- If you fail to complete KYC and sign the draft agreement within 10 days of purchase and do not request a cancellation, your application will be marked inactive and you will not be eligible for a refund.
- Post-Agreement Signing
- Once you sign the draft agreement and it is approved by the space partner, no refunds will be issued, except in cases of multiple government rejections (explained below).
- Government Rejections
If your GST application is rejected by government authorities despite submitting all required documents, you may be eligible for a refund subject to these conditions:
- You must provide all Show Cause Notices/rejection letters within 90 days of payment.
- Refunds are not applicable for rejections due to errors in the application or the nature of your business.
- If eligible, we will issue a refund after deducting ₹2000 operational charges.
- Payment gateway charges and documentation charges are non-refundable in all cases.
2. Refund Policy for GST Services
- Payments for GST services (registration, filing, amendment, refund, cancellation, notice reply) are non-refundable once the application has been processed.
- In cases where the application cannot be initiated due to missing or incorrect documents, you may request a partial refund after deducting operational charges.
3. Refund Process
To request a refund:
- Email us at hello@namasteoffice.in with the subject line Refund Request – [Business Name].
- Include your order details, payment receipt, and a cancelled cheque (for bank transfers).
- Our customer service team will review your request within 3 working days.
- If approved, refunds will be processed within 7 working days and credited to your bank account.
4. Cancellation Policy
- Virtual Office Plans: You may cancel your plan before KYC and agreement signing within 14 days of purchase to be eligible for a full refund.
- GST Services: Cancellation requests after application initiation will not be eligible for a refund.
- Day-Based Services (if applicable): For meeting rooms or day-based services, cancellations must be made at least 24 hours before the booking to qualify for a refund.
5. Delayed or Missing Refunds
Once processed, you will receive a transaction/UTR number for tracking.
If you have not received your refund within the mentioned period:
- First check with your bank or card provider (it may take up to 2 working days for reflection).
- If still pending, contact our support team at:
📧 hello@namasteoffice.in
📞 +91 96503 75571